Help Center

FAQ

Orders

What Is The Status Of My Order?

Your order history and status may be checked by logging in to your Saint Curl account. Clicking the login icon at the top right hand corner will take you to your profile page, where you can review your order history. If you checked out as a guest and do not have an account, all shipping confirmation emails will provide tracking information.

Can I Change My Order After It Has Been Placed?

Please double check your order before placing it as we are unable to make changes to or cancel your order after it has been placed.

Payments

Shipping

How Long Does It Take To Process My Order?

We aim to process orders within 2 business days. Purchases made on a Friday will be shipped the following Monday. Please note that this does not represent a guarantee and that fulfilment may take longer after sales and around holidays.

When Can I Expect My Order?

NSW, VIC, QLD, ACT, SA: Deliveries normally arrive within 3 - 5 business days.

WA, TAS, NT: Deliveries may be in transit between 5 - 8 days.

Don’t panic if you don’t have your order by the estimated day: you can check the tracking details from your shipping confirmation email. If your order has not arrived 10 days after you receive your shipping confirmation email, please contact us at service@saintcurl.com.au.

My Products Are Missing/Damaged.

We try to make sure every precious parcel of hair care arrives safely at your door. However, mishaps can occur during fulfilment and shipping.

If your parcel arrives with missing or damaged products, please email us at customerservice@saintcurl.com.au with a photo of the parcel and we will send your missing/damaged item(s) free of charge.

If you wish to obtain a refund for your order, please visit the Returns and Refunds page.

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